Thank you for shopping at Soft Toys World! We want you to be completely satisfied with your purchase. This Refund Policy outlines the guidelines and procedures for requesting refunds for items purchased from our website. Please read this policy carefully to understand your rights and options.
1. Eligibility for Refunds: We offer refunds for eligible items under the following conditions:
- The item(s) must be returned within 7 days from the date of delivery.
- The item(s) must be unused, in their original packaging, and in the same condition as when received.
- Certain items, such as intimate apparel and custom-made products, may not be eligible for a refund due to hygiene and customization reasons.
2. How to Initiate a Refund: To request a refund, please follow these steps:
- Contact our Customer Support team at [support@softtoysworld.com] within the specified return period.
- Provide your order number and a detailed description of the issue, please make a video to unpack products and any relevant supporting documentation or images.
- Our Customer Support team will guide you through the return process and provide you with a return authorization if your request is eligible.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or damaged item). We recommend using a trackable shipping method to ensure your return is received.
4. Refund Process: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued using the original payment method used for the purchase. Please allow 7th business days for the refund to be reflected in your account, as processing times may vary depending on your payment provider.
5. Partial Refunds or Exchanges: In some cases, partial refunds or exchanges may be offered if only part of the order is returned, or if the item(s) returned are not in their original condition.
6. Refunds for Sale or Promotional Items: Refunds for items purchased during a sale, promotion, or using a discount code will be processed based on the amount paid at the time of purchase.
7. Non-Refundable Items: Certain items are non-refundable, including:
- Gift cards
- Personalized or custom-made products
- Items returned after the specified return period
8. Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Support team within 7th days of receiving the item. We will arrange for a replacement or refund as appropriate.
9. Contact Us: For any questions or assistance regarding refunds, returns, or exchanges, please contact our Customer Support team at [support@softtoysworld.com]. We are here to assist you and ensure your satisfaction.
10. Updates to the Refund Policy: Soft Toys World reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed about any updates.
Thank you for choosing Soft Toys World. We appreciate your business and strive to provide you with an exceptional shopping experience.
Warm regards,
Soft Toys World.