Your satisfaction is our highest priority. Our free & easy return policy means there are no handling fees or shipping charges for your return.
Eligible return qualifications:
- Item must be purchased from softtoysworld.com.
- Item must be returned within 7 days of the delivery date.
- Item must be unused and in sellable condition.
Eligible returns that were shipped using standard shipping rates will be fully refunded within one week after receipt.
Eligible returns that were shipped using express shipping rates will be refunded (less shipping) within one week after receipt.
Eligible returns that were shipped all over the world will be refunded (less shipping) within one week after receipt.
Return instructions:
- Start and retrieve the pre-paid return label.
- Print the return label and adhere it to your package, and then drop off your package at your most convenient assigned carrier location.
To help expedite your return, you are welcome to contact customer service. Orders will be refunded to their original form of payment. Exchanges are processed as new orders.
We are always happy to help, so please contact customer service with any questions.